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Zapier EngineeringLane Gillespie8 min readintro

76% of SMB owners are automating work. The next step is making sure they're doing it safely.

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Summary

A Zapier survey of 508 SMBs found 76% use automation, with 70% seeing AI as a competitive edge, but many lack governance. The article recommends practical AI governance for small teams, focusing on policy, accessible workflows, and human checkpoints to ensure safe and effective AI adoption.

  • 76% of SMBs use automation, with 70% expecting AI to provide a competitive advantage.
  • Benefits include improved consistency, cost savings, and freeing up time for higher-value work.
  • Establish a simple AI governance policy covering approved tools, data guidelines, and human review.
  • Implement accessible no-code tools and human-in-the-loop checkpoints to manage risks.

SMB owners and operators can use this to understand current AI adoption trends and implement practical governance strategies to mitigate risks and maximize benefits from automation.

5/10
automationaigovernanceno codebusiness strategy

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