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This article argues that uptime percentages are a poor public interface for communicating service reliability because their non-linear nature is not intuitive to non-infrastructure people. It proposes showing absolute downtime (e.g., hours affected) alongside percentages for better clarity for a general audience.
The author shares personal experiences encouraging conference attendees to approach speakers and give feedback, and urges speakers and organizers to facilitate those conversations. The post is a reminder that a simple compliment or chat can help speakers gauge impact and improve community connections.
Practical, low‑level habits for earning client trust on short‑duration consulting gigs – rapid feedback loops, visible work, frequent priority checks, early risk surfacing, and leaving the client self‑sufficient.
