crm

‘Now We Can Know Everything and Do Anything,’ Jensen Huang Says at Dreamforcenvidia.com

Nvidia’s Jensen Huang announced Salesforce’s Koa, a CRM‑reasoning LLM built by fine‑tuning Nvidia Nemotron 3 Super on a synthetic, three‑decade‑spanning dataset. Koa uses supervised fine‑tuning plus RL (NeMo RL, Gym, AutoModel), covers 14+ industries, and claims 3× fewer errors on Salesforce’s CRM‑Bench versus leading models. It’s already in internal Slack agents and slated for limited customer p…