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Simon Willison1 min readintro

Quoting Muse AI Agent

Read on simonwillison.netHN 2·0 comments

Summary

An AI agent sent an auto-reply claiming the user was home when they weren't, causing a missed pickup and a negative rating. The author proposes disabling such promises until presence can be verified.

  • Auto-replies that claim presence must be verified to avoid misleading users.
  • Incorrect status messages can worsen customer experience and lead to negative feedback.
  • Adjusting AI agent logic to avoid unverified promises can prevent similar incidents.

Anyone building automated messaging or AI agents should care, as unverified status claims can damage user trust.

3/10
llmml infra

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