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Zapier EngineeringAnna Burgess Yang10 min readintro

AI vs. automation: What's the difference?

Read on zapier.com

Summary

This article clarifies the distinctions between automation (fixed rules), AI (data-driven decisions), and agentic AI (adaptive multi-step planning). It demonstrates how integrating AI with automation creates more intelligent and cost-effective workflows by applying AI only where judgment is required.

  • Automation executes predefined "if X, then Y" rules for repetitive tasks.
  • AI analyzes data to make single-step decisions or predictions based on data.
  • Agentic AI plans and carries out multi-step actions, adapting its approach dynamically.
  • AI orchestration combines AI with automation for complex, adaptive workflows.

This article is useful for anyone seeking a clear, foundational understanding of how AI and automation differ and how they can be effectively integrated in practical business applications.

4/10
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