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Salesforce EngineeringScott Nyberg11 min readintermediate

How Data 360 Builds Trusted Context: The Enduring Layer for Enterprise AI

Summary

Salesforce’s Data 360 provides a shared runtime that assembles the minimal, authorized slice of enterprise data (“Trusted Context”) for each AI‑agent turn. A six‑stage Agent Context Engine (Resolve, Plan, Reconcile, Govern, Compile, Learn) pulls data from structured, unstructured, and streaming sources across Salesforce, Snowflake, Databricks, etc., applies fine‑grained policy, and returns a toke…

  • Trusted Context isolates the data needed for a prompt, reducing token usage, latency, cost, and exposure of sensitive data.
  • The Agent Context Engine’s six runtime stages enforce identity, purpose, freshness, relevance, and policy before compiling a Context Pack.
  • Data 360’s architecture supports unified query, profile unification, graph traversal, vector search, RAG, and streaming across a distributed data estate without centralizing data.
  • Memory is split into working context, short‑term, long‑term, and learnings, allowing governed continuity across models and agents.

Enterprise AI must balance the need for up‑to‑date, relevant evidence with strict governance and cost constraints. By providing a runtime that assembles only the authorized subset of data per request, Data 360 makes large‑scale LLM‑driven applications feasible in regulated environments and enables…

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