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SurveyMonkey3 min readintro

Ask the Market: Where does AI fit into the future of mental health support?

Read on surveymonkey.com

Summary

A SurveyMonkey study of 1,509 adults in the US, UK, and AU found that nearly 1 in 5 already use AI for mental health support, with most open to it for general advice. However, people strongly prefer licensed professionals for diagnosis or treatment, citing cost and access as major barriers to traditional care.

  • Cost, wait times, and preference for self-management are significant barriers to traditional mental health support.
  • Social media is a primary, often overlooked, mental health resource for many adults.
  • AI adoption for mental health is already happening, with 19% of adults currently using an AI companion or chatbot.
  • Users are open to AI for general mental health advice but strongly prefer professionals for diagnosis or treatment.

Product managers and entrepreneurs in the mental health tech space should read this to understand current market sentiment and guide product development and go-to-market strategies for AI-enabled solutions.

5/10
llmaiproduct managementmental healthconsumer behaviormarket research

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